Support
Talk to a person.
Most questions are answered in Help & FAQ. For anything about a payment, credit, a Crowd Bonus or your account, contact us and we'll reply by email within 1 to 2 business days.
Contact support
The fastest way to reach us. Your app version and phone type are attached for you, so we can help sooner.
App menu → Contact support
Report a problem
Something broken, stuck or confusing in the app? Tell us what happened and what you expected.
App menu → Report a problem
Report a Find
A Find looks fake, wrong or unsafe? Report it from its page and our team will review it.
Find page → Report
Can't use the app?
Email us from the address on your CrowdFinds account.
support@crowdfinds.co
Help us help you faster
- The email address on your account
- The Find's title, and when you paid or posted
- What happened, and what you expected
- A screenshot, if you have one
We'll never ask for your password or full card number. Don't send them to anyone, including us.
Before you write
Common fixes
I paid but don't see my unlock
Go back to the app and tap I've paid. Check now on the checkout screen. Don't pay again. If it hasn't appeared after a few minutes, contact support with the Find's title and the time you paid.
The item wasn't there
Use Item Not Here on the unlocked screen while you're at the spot, within 2 hours of unlocking. You'll get 100% of the claim fee back as credit.
I can't sign in
Tap Forgot password on the sign-in screen. If you signed up with Google or Apple, use the same button again.
I feel unsafe or someone broke the rules
If you're in danger, call 911. Then report the Find from its page or contact support so we can act on the account.